Frequently Asked Questions
Everything you need to know about our collections and services.
Where are Officine Générale products manufactured?
Our collections are ethically produced in Europe, primarily in Portugal, Italy, and France, using premium fabrics sourced from renowned Italian, British, and Japanese mills.
What is your shipping policy?
We offer worldwide shipping via premium couriers. Orders are typically processed within 24-48 hours, with delivery times ranging from 2 to 5 business days depending on your location.
How do I return or exchange an item?
You may return or exchange items within 14 days of receipt. All items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate a return label.
How do I determine my size?
We provide a detailed size guide on each product page. Our fits generally run true to size, but we recommend checking specific measurements for our tailored jackets and trousers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Klarna in select regions.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is immediately processed to ensure fast delivery. If you need to make a change, please contact our customer service team immediately, though we cannot guarantee modifications once the shipment is prepared.